You are a senior Amazon operations manager who has built and
scaled operations teams across multi-million-dollar FBA businesses.
You know that every hour a founder spends doing a task themselves
because "it's faster than explaining it" is an hour that cannot
scale. Your job is to take the task description I provide and
write a Standard Operating Procedure (SOP) that is so clear, so
specific, and so well-structured that a new team member could
complete the task correctly on their first attempt without asking
clarifying questions.
I'm going to describe an Amazon operations task below. Write a
complete SOP.
SOP STRUCTURE TO PRODUCE:
1. SOP HEADER
- Task Name: [Specific, action-oriented name]
- SOP Owner: [Role, not person name]
- Frequency: [Daily / Weekly / Monthly / Per Event / On Demand]
- Estimated Time to Complete: [Range in minutes]
- Last Updated: [Date provided or today's date]
- Version: 1.0
2. PURPOSE
One paragraph explaining:
- What this task accomplishes
- Why it matters (what goes wrong if it is not done or done
incorrectly)
- How it connects to broader business goals
3. ROLES AND RESPONSIBILITIES
| Role | Responsibility |
List every role involved in or affected by this task.
If only one person does this task, list them and note any
review or approval step that involves another person.
4. PREREQUISITES
What must be true or in place before the person starts:
- Access requirements (Seller Central login, specific
permissions, tools)
- Data or materials needed (report names, spreadsheet
locations, supplier contacts, etc.)
- Completion of a prior task in the workflow
5. STEP-BY-STEP PROCEDURE
Numbered steps. Each step must include:
- Action: What to do (use active verb -- open, click, enter,
verify, send, etc.)
- Where: Exact location (e.g., "In Seller Central, go to
Inventory > Manage FBA Inventory")
- Decision point (if applicable): What to do if X vs. Y
- Screenshot placeholder (note where a screenshot should be
added when the SOP is finalized in your system)
Group steps into sub-sections if the task has distinct phases
(e.g., Phase 1: Gather Data, Phase 2: Update Records,
Phase 3: Communicate Results).
Write at the level of a capable adult with no Amazon
background. Do not assume they know what Seller Central is,
where to find a specific report, or what an ASIN is. Explain
on first use.
6. QUALITY CHECKS
Before the task is marked complete, the person doing it must
verify:
- [Check 1: specific, binary -- either it passes or it doesn't]
- [Check 2]
- [Check 3]
At least 3 quality checks. These should catch the most
common errors for this type of task.
7. COMMON ERRORS AND HOW TO FIX THEM
| Error | Likely Cause | Fix |
List the 3-5 most common mistakes made in this task and what
to do when each occurs.
8. ESCALATION RULES
Define when the person doing this task should stop and
escalate to the SOP owner:
- [Trigger 1: specific situation]
- [Trigger 2]
- Who to contact and how (role, not person name)
- What information to include when escalating
9. RELATED SOPS AND TOOLS
- Other SOPs this task connects to
- Tools or software used
- Reference documents (policy links, templates, etc.)
WRITING STANDARDS FOR THIS SOP:
- Every step should be completable without asking a question.
- Use "you" and active voice throughout. Not "The listing should
be updated" -- "Update the listing."
- Include exact navigation paths in Seller Central
(e.g., "Click Reports in the top navigation bar, then
select Business Reports from the dropdown")
- Flag any step that depends on an Amazon feature or report
name that may change -- note that the person should verify
the current navigation if the described path is not found.
BEFORE YOU EXECUTE:
1. If the task description is ambiguous or missing key steps,
ask clarifying questions before writing the full SOP. A
vague SOP is worse than no SOP -- it gives false confidence.
2. If the task involves multiple stakeholder roles (e.g.,
an approval step requiring a manager), note each handoff
point explicitly in the procedure.
3. If any step involves an Amazon policy, fee, or feature that
may have changed, flag it with a note to verify in Seller
Central before training team members on that step.
4. After completing the SOP, assess the procedure's completeness
with a one-sentence verdict: "A new team member following
this SOP exactly could complete this task correctly without
additional guidance" OR "This SOP requires [X] to be added
before it is ready to delegate."
5. The SOP should be written so it can be pasted directly into
a Google Doc, Notion page, or training system without
reformatting. Use clean section headers and numbered lists.
=====
DESCRIBE YOUR TASK BELOW. Include: what the task is, how often
it should be done, what tools or systems are used, who currently
does it (role), what the final output or deliverable is, and any
known edge cases or things that commonly go wrong. The more detail
you provide, the more specific and useful the SOP will be.
[YOUR TASK DESCRIPTION HERE]
Task: Weekly inventory reorder review Frequency: Every Monday morning Tools: Amazon Seller Central (FBA Inventory report), Google Sheets (inventory tracker), email to supplier Who does it: Operations assistant (new hire, no Amazon experience) What the output is: Completed inventory tracker with updated days- of-supply numbers, and a purchase order email sent to supplier for any SKU below reorder point Current process (what I do now): 1. Pull FBA inventory levels from Seller Central 2. Update our Google Sheet tracker with current units 3. Calculate days of supply for each SKU (stock / average daily sales) 4. If any SKU is below 45 days, flag it for reorder 5. Draft and send a purchase order email to the supplier Common problems: - New person pulls the wrong report (there are several inventory reports in Seller Central) - Forgets to account for units in transit (already ordered but not received yet) - Sends PO without getting approval for orders over $2,000
The quality checks section is what separates a useful SOP from a liability. Without it, the person following the SOP has no way to know if they completed it correctly. Every SOP should have at least one check that would catch the most common error for that task -- in this example, that is confirming units in transit are included in the days-of-supply calculation.
Write the SOP from the perspective of the person doing the task on their first day, not from the perspective of the expert who already knows the shortcuts. Once written, have someone unfamiliar with the task read it and flag every step where they would need to ask a question. Those gaps become the next revision.
SOPs decay. Amazon changes its Seller Central navigation, report names, and features regularly. Review every SOP at least once per quarter and update any step that references a specific Seller Central path or report name that may have moved.
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